Shipping & Returns

Telepole is commited to customer satisfaction and will replace any defective or damaged items free of charge (including shipping to customer).

If a customer simply wishes to return an unwanted product, they reserve the right to return a product for a *refund* minus shipping and handling from and to their residency and in the original box, shape and condition, that the item was shipped from our factory. The Customer is responsible for the shipping charges to and from their residency to ours. Also, there will be a 15% fee of the purchased price for inspecting, restocking and repacking.

If a flagpole has been used in the ground there will be additional charge for replacing the bottom section, as well as all parts used for installation.

Returns MUST be returned within 10 days from the date of delivery to your residence or business. If a product has not been returned within 10 days the Sale is Final. This policy does not include any missing parts such as ball, hardware, and/or flags. These items will be replaced accordingly after proof of loss has been established.